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The following Terms of Use constitute Greenvillehost Billing Policy and apply to ALL Greenvillehost customers:
Payments
All charges are shown in US Dollars. Payments are to be made in US dollars and must be drawn from a US bank. Greenvillehost accepts the following types of payment:
- Check or Money Order
- Credit Card (VISA, MasterCard, American Express, Discover)
- PayPal
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Greenvillehost your credit card information, you authorize Greenvillehost to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Greenvillehost Billing Policy in the TOU. You are responsible for directly updating, or notifying Greenvillehost, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
Account Renewals
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Cancellation requests for hosting accounts after accounts have automatically renewed are eligible for refunds only within the first 5 days following the renewal date but a late cancellation fee of $25 will be charged. Domain name renewals are non-refundable.
Important Notice
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify Greenvillehost that you would like to cancel your account.
Free Domain
The free domain name is only given for one year. The free domain is only available if the "freedomain" coupon is used at the time of signup for a new domain registration attached to a hosting account. For domain transfers or additional domain registrations still eligible for the free domain, the offer is only good within the first 30 days of signup, and after that the domain will be the price of a yearly domain registration.
Add-on Features and Services
The business directory listing, advanced spam filtering and advanced website stat tracking are free for the first 30 days. After that, they are $12/year each billed to your account unless canceled during the free trial period.
Preferred restore service: All backup restrictions terms and conditions still apply. 30 minute restore guarantee applies to starting the backup restore. Actual time needed to complete restore will depend on size and content of the backup.
All Add-ons are non refundable once the 30 day free trial period has elapsed.
Statements
Greenvillehost does not mail paper invoices or statements. Statements can be viewed and printed through the billing control panel.
Fees
- Returned (NSF) Checks
Greenvillehost charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
- Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Greenvillehost.
Cancellations
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must fill out our online cancellation form. Please be aware that there are no pro-rated refunds after the first 30 days of service.
Cancellation requests must be received by Greenvillehost a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Greenvillehost. Greenvillehost is unable to cancel your account effective for a future date. Greenvillehost will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Greenvillehost as soon as possible.
Greenvillehost does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Greenvillehost services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Greenvillehost Corporation reserves the right to cancel any account, at any time, without notice, for any reason Greenvillehost Corporation considers appropriate.
30-Day Money Back Guarantee
Each of Greenvillehost hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services and domain name registration.
Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.
Credit Card Disputes/Chargebacks
Greenvillehost has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Greenvillehost discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
Billing/Price Changes
Greenvillehost policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
VPS Server Billing
VPS servers are billed on 1 month or 3 month cycles. Payments are made in advance based on the billing cycle selected. Accounts are automatically renewed at the end of each billing cycle for the next cycle to avoid interruption of service.
To cancel service, you must confirm the cancellation by completing our cancellation online cancellation form at
https://secure.greenvillehost.com/cancellation.htm
In the Reason field, please state"Canceling VPS service". No refund is issued for cancellations or for termination of VPS account.
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